TRANSPARENCY

Easy Connect makes every aspect of our relationship transparent so you as our partner have the utmost confidence in our services while also ensuring that you are receiving the highest quality service. In this industry staying abreast of company statistics, whether its closing percentage or hourly call volume is an important part of a company’s success.

At Easy Connect, we are committed to providing our partners with all the tools they need to be successful.

We provide access to real time reporting data. By providing our partners with real-time reporting capabilities, our partners are available to evaluate the quality of our services 24 hours a day, 7 days a week. Easy Connect builds a secure account for each partner to log into which allows us to tailor to your specific business needs. By accessing our web based reporting system, you will be able to access all sales data, call recordings and incoming call statistics, including but not limited to:
  • average handle time
  • average wait time
  • abandonment rates
  • and more...
Furthermore, through the 24/7 account accessibility, we ensure your business will have access to detailed sales information. All detailed sales information can be accessed by linking to a Secure File Transfer Program (SFTP) located in your partner account webpage. It’s important to us that your customer information is handled with the highest level of security and protection. We strive to provide the highest quality of service so all your business needs are met professionally.